Results

Client stories

Current Witan engagements and Chanse's executive roles, told as challenge, action, and outcome. Client names are withheld unless the client has agreed to be named.

Witan engagements

Transitional CIO · Post-acquisition

Timeshare developer and rental platform

Challenge: Newly acquired, with fragmented IT operations and SOC compliance ahead.
What we did: Rationalized IT operations, redesigned IT service management, and built governance and post-merger integration processes.
Outcome: SOC audit readiness, clear visibility into technology spend, and a modernization roadmap for scalable growth.

Fractional CIO · Growth

Vacation ownership & resort management company

Challenge: Preparing platforms, data, and teams to add properties without adding chaos.
What we did: Prioritized platform modernization, systems integration, and AI across reservations, owner and guest services, and resort operations.
Outcome: An investment roadmap with milestones and measures of productivity, service quality, and cost efficiency.

Fractional CIO · Modernization

Gift and souvenir wholesale importer

Challenge: Core platforms and data that could not keep pace with product development, supply chain, and customer service.
What we did: Built a modernization roadmap for core platforms, integration, and AI-enabled workflows, with governance for responsible AI, data protection, and vendor risk.
Outcome: A sequenced program with defined benefits and accountability for realizing them.

Executive advisory · Construction

Mechanical contractor

Challenge: Growth was outpacing the company's systems, reporting, and management structure.
What we did: Advised ownership on operating strategy and organizational design, and led ADP, Procore, and Sage implementations plus sales-enablement platforms.
Outcome: Scalable core processes, better reporting, and clear performance and accountability frameworks.

Executive roles

CIO & CISO · NYSE-listed hospitality company

Twelve years leading enterprise technology

Challenge: A transactional IT function that had lost executive confidence, on a public-company governance stage.
What we did: Built executive-led PMO and portfolio governance, a NIST, ISO 27001, PCI-DSS and SOX-aligned cybersecurity program, cloud migration of critical applications, IT financial transparency, and enterprise AI adoption with governance.
Outcome: IT repositioned as a strategic partner to the CEO, CFO, and board, supporting $1B+ in revenue with a 100+ person team and $40M portfolio.

CIO · Global consumer products

Post-merger integration across continents

Challenge: A newly combined global business with duplicate systems and a shift from manufacturing to global sourcing.
What we did: Standardized ERP, consolidated infrastructure, digitized the supply chain, and built analytics for demand planning.
Outcome: Global IT operating costs reduced 18%, with better forecasting and executive visibility.